will deliver your machine to the address you give us when you place your order
delivery date and time will be agreed with us after you place your order. When a machine is in stock we hope to have it
delivered to you within 5 working days (as long as that’s convenient for
you). All machines that are in stock
when you place your order will be delivered within a maximum of 30 days from
your order date.
you place your order we will be in touch to ask you for any information we need
to deliver your machine – maybe we need to check access details or opening
times, anything to make the delivery process as painless as possible!
a machine is not in stock when you place your order you will be given an
estimate of when we expect to receive it to our warehouse in Hove. Every new machine is given a pre-delivery
inspection by our in house engineers, once this is completed (within 2 working
days of the machine’s arrival) we will be in touch to arrange a delivery time
and date with you.
you choose to have your machine delivered by us, usually we will do this on our
own Dugard lorries. Sometimes if we’re
particularly busy we’ll ask one of our delivery partners to deliver the machine
instead, if this happens your delivery charge will not change and we’ll still
be responsible for your machine right up until it’s delivered to you.
- We don’t have to deliver your machine for you, you could arrange delivery for yourself if you’d rather. If you would prefer to have your machine delivered by an independent carrier we’ll let you know as soon as it’s ready for collection. If you are arranging for delivery yourself, you should arrange for your machine to be picked up from our Hove warehouse within 30 days of the collection date we give you. Of course any machine not delivered by us cannot leave our Hove warehouse until all our payment terms have been met. If you choose to have your machine delivered by an independent carrier we will ensure the machine is in perfect condition when it leaves Hove and you are responsible for it from that point on.
- If your machine is being delivered outside Europe we may have to put it in a container, to keep costs as low as possible this’ll be in a “shared load”, it could take slightly longer to ship but it means we can still give you excellent value.
- For certain countries outside Europe we can only actually deliver to your closest port, then you need to arrange your own transport from there.
The delivery charge for each new machine on the Dugard online shop is exactly the same. However, the charges are slightly different depending on where in the world you want your machine delivered:
Wales and Scotland - £350/machine
Ireland and Ireland - £500/machine
- Export - £1000/machine (call us on 01273 732286 or email us at [email protected] before you order to check we can deliver your machine to the country you want it delivered to)