Delivery Information

  • We will deliver your machine to the address you give us when you place your order
  • Your delivery date and time will be agreed with us after you place your order.  When a machine is in stock we hope to have it delivered to you within 5 working days (as long as that’s convenient for you).  All machines that are in stock when you place your order will be delivered within a maximum of 30 days from your order date.
  • After you place your order we will be in touch to ask you for any information we need to deliver your machine – maybe we need to check access details or opening times, anything to make the delivery process as painless as possible!
  • If a machine is not in stock when you place your order you will be given an estimate of when we expect to receive it to our warehouse in Hove.  Every new machine is given a pre-delivery inspection by our in house engineers, once this is completed (within 2 working days of the machine’s arrival) we will be in touch to arrange a delivery time and date with you.
  • If you choose to have your machine delivered by us, usually we will do this on our own Dugard lorries.  Sometimes if we’re particularly busy we’ll ask one of our delivery partners to deliver the machine instead, if this happens your delivery charge will not change and we’ll still be responsible for your machine right up until it’s delivered to you.
  • We don’t have to deliver your machine for you, you could arrange delivery for yourself if you’d rather.  If you would prefer to have your machine delivered by an independent carrier we’ll let you know as soon as it’s ready for collection.  If you are arranging for delivery yourself, you should arrange for your machine to be picked up from our Hove warehouse within 30 days of the collection date we give you.  Of course any machine not delivered by us cannot leave our Hove warehouse until all our payment terms have been met.  If you choose to have your machine delivered by an independent carrier we will ensure the machine is in perfect condition when it leaves Hove and you are responsible for it from that point on.
  • If your machine is being delivered outside Europe we may have to put it in a container, to keep costs as low as possible this’ll be in a “shared load”, it could take slightly longer to ship but it means we can still give you excellent value.
  • For certain countries outside Europe we can only actually deliver to your closest port, then you need to arrange your own transport from there.

Delivery Charges

The delivery charge for each new machine on the Dugard online shop is exactly the same.  However, the charges are slightly different depending on where in the world you want your machine delivered:

  • England, Wales and Scotland - £350/machine
  • Northern Ireland and Ireland - £500/machine
  • Export - £1000/machine (call us on 01273 732286 or email us at sales@dugard.com before you order to check we can deliver your machine to the country you want it delivered to)
Used machines vary so much in size that we need to make individual delivery quotes for each machine.  We keep the cost as low as we can by using all our own transport (call us on 01273 732286 or email us at sales@dugard.com before you order to check how much delivery will be) but we promise to keep the cost super low.